FAQs
Ask Your Questions
Some Common FAQs
Welcome to Hail Hero’s FAQ page! Below, we’ve outlined the auto hail repair process in simple, easy-to-follow steps. Just click on each question to reveal the details.
Contact Your Insurance Company to File a Claim
Start by filing a claim with your insurance provider. Many companies offer online claims; you can find a list of links here or contact your insurer directly via phone.
Write Down Your Claim Information and Contact Us
Have your claim number handy and give us a call or text at XXX-XXX-XXXX. Our team will guide you through the next steps!
Schedule Your Estimate with a Hail Repair Advisor
Our advisor will work with you to find a convenient time. You can meet us at one of our partner locations or we can come to your home or office. It’s hassle-free!
Estimate Completed and Approved
Once your estimate is complete, we’ll handle all communication with your insurance company. Every claim is unique, and we’ll explain your options during the estimate to ensure the best experience for you.
Appointment Scheduled and Rental Vehicle Assistance
We’ll set up a pick-up or drop-off time for your vehicle. If your policy includes a rental vehicle, we’ll help coordinate with your insurer. If not, we’ll arrange a rental at no additional cost to you during the repair period.
Status Updates and Repairs Completed
Our advisors will keep you informed throughout the repair process. Most repairs take 1–2 weeks, but we’ll set clear expectations upfront and ensure your vehicle is restored to perfection.
Testimonials
What Customers Say



